Buyer reports refurbished phone delivered as a different model with lower battery health than advertised
About Sokoni Gadgets · Goods differed from what was described · published 21 Sept 2026
Published claim. Shown after moderation. Publication means the claim met Zygos's standard for display — not that it is true. A claim is what the reporter says happened; it is not a finding by Zygos.
The claim
What the reporter says happenedThe reporter states that they ordered an iPhone 12 (128 GB) advertised by Sokoni Gadgets on TikTok as having 90% battery health, and paid KES 21,000. The reporter states that the handset delivered on 30 August 2026 was an iPhone 11 with 71% battery health, and that the seller declined a return.
- Incident date (as reported)
- 29 Aug 2026
- Amount (as reported)
- Ksh 21,000
Prepared for publication by Zygos moderators. The reporter's identity is known to Zygos and is not published.
Sokoni Gadgets was offered the opportunity to respond on 12 September 2026. No response has been received. This profile is under review.
Business response
No response from the business has been published.
The evidence
4 items publishedEach item is classified by a Zygos moderator by how it relates to the claim. A classification is not a decision on the claim.
Zygos found 4 references to this, but they appear to trace back to 2 source groups. Repeating a source is not counted as corroboration.
Supports the claim (1)
Photographs of the delivered handset, showing the model as iPhone 11 and battery health at 71%.
Shows the delivered model and battery health the reporter describes.
Source record
- Evidence ID
- ZE-2026-01012
- Supplied by
- The reporter
- How Zygos obtained it
- Uploaded by the reporter
- Source
- Other source
- Received by Zygos
- 6 Sept 2026, 08:12 EAT
- Availability
- No external source
- File
- Retained privately by Zygos. Files are not published.
- Fingerprint (SHA-256)
- 34433d0eec6e…53681d
Supports part of the claim (1)
TikTok video advertising an iPhone 12 (128 GB, "90% battery") for KES 21,000.
Confirms what was advertised and the price. It cannot show what was actually delivered.
Zygos capture, 8 Sept 2026“iPhone 12 128GB ex-UK 🔋90% only 21K!! Countrywide delivery. Order +254 000 000 512”
View original sourceLink disabled: this is a fictional demo record. In production it opens the original post.
Source record
- Evidence ID
- ZE-2026-01013
- Supplied by
- A Zygos analyst
- How Zygos obtained it
- Captured by a Zygos analyst
- Source
- TikTok
- Original address
- https://www.tiktok.com/@sokoni.gadgets.demo/video/DEMO-iphone12
- Originating account
- @sokoni.gadgets.demo
- Published at source
- 24 Aug 2026, 19:40 EAT
- Observed by Zygos
- 8 Sept 2026, 10:00 EAT
- Received by Zygos
- 8 Sept 2026, 10:00 EAT
- Availability
- Source still available
- Last checked
- 1 Oct 2026, 08:00 EAT
- Referenced by
- ZE-2026-01014
Inconclusive (2)
A comment under the seller's video from a different account describing receiving an older model than advertised. Zygos has not verified this account's purchase.
Describes a similar experience, but Zygos has not verified the commenter's purchase.
Zygos capture, 8 Sept 2026“"Nilipata iPhone 11 badala ya 12 na hawataki kurudisha pesa" (I received an iPhone 11 instead of a 12 and they won't refund)”
View original sourceLink disabled: this is a fictional demo record. In production it opens the original post.
Source record
- Evidence ID
- ZE-2026-01014
- Supplied by
- A Zygos analyst
- How Zygos obtained it
- Captured by a Zygos analyst
- Source
- TikTok
- Original address
- https://www.tiktok.com/@sokoni.gadgets.demo/video/DEMO-iphone12
- Originating account
- @mtejakwanza.demo (comment)
- Published at source
- 1 Sept 2026, 21:15 EAT
- Observed by Zygos
- 8 Sept 2026, 10:05 EAT
- Received by Zygos
- 8 Sept 2026, 10:05 EAT
- Availability
- Source still available
- Last checked
- 1 Oct 2026, 08:00 EAT
- References
- ZE-2026-01013
- Repeated by
- ZE-2026-01015
A forum thread that quotes the TikTok comment word for word. It adds no new first-hand account.
Repeats the TikTok comment; it is not an independent account.
Not independent: repeats ZE-2026-01014. It is not counted as separate confirmation.
View original sourceLink disabled: this is a fictional demo record. In production it opens the original post.
Source record
- Evidence ID
- ZE-2026-01015
- Supplied by
- The reporter
- How Zygos obtained it
- Link supplied by the reporter
- Source
- Original address
- https://www.reddit.com/r/Kenya/comments/DEMO-sokoni/
- Originating account
- u/nairobi_shopper_demo
- Published at source
- 3 Sept 2026, 08:00 EAT
- Observed by Zygos
- 8 Sept 2026, 10:20 EAT
- Received by Zygos
- 6 Sept 2026, 08:12 EAT
- Availability
- Source still available
- Last checked
- 1 Oct 2026, 08:00 EAT
What remains uncertain
- Part of the evidence is inconclusive.
- 1 item repeats another source and is not independent confirmation.
- No response from the business has been published.
- No resolution has been recorded.
Moderation history
- Report received by Zygos
- Status: Published claim